Privacy Policy

PROPLY LIMITED

• NZBN: 9429053385093
• IRD Number: 147-751-044
• Address: 101 Pakenham Street, Auckland Central 1010, New Zealand
• Email: hello@proply.co.nz
• Website: www.proply.co.nz

We may collect personal information including:

• Name, date of birth, and contact details
• Residential and postal addresses
• Email addresses and telephone numbers
• Identification documents
• Passport and driver's licence information
• Bank account details
• Property ownership information
• Property transaction information
• Trust, company, and ownership information
• AML/CFT verification information
• Communications with us
• Website usage and analytics information
• Device, browser, and IP address information

We collect information:

• Directly from you
• Through forms completed on our website
• During onboarding and identity verification
• From lawyers, conveyancers, agents, lenders, and settlement participants
• From public records and government databases where permitted
• Through cookies and website analytics tools
• Through communications via email, phone, chat, or other channels

We collect information to:

• Provide property settlement services
• Verify identity and comply with AML/CFT obligations
• Prepare and manage transaction documents
• Communicate with you
• Process payments and invoices
• Improve our services and platform
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Proply may use technology, automation, and artificial intelligence tools to assist with document preparation, workflow management, and administrative processes.

Where legal services are provided, all legal work requiring professional oversight is reviewed and approved by appropriately qualified New Zealand legal professionals before completion.

We may disclose information to:

• Lawyers and conveyancing professionals
• Financial institutions and lenders
• Government agencies and regulators
• Identity verification providers
• AML/CFT service providers
• Technology providers
• Cloud hosting providers
• Professional advisers
• Courts, tribunals, or law enforcement agencies where required by law

We do not sell personal information.

Some service providers may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure information receives comparable protection to that required under New Zealand law.

We implement reasonable technical, administrative, and physical safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No online system can be guaranteed to be completely secure.

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Comply with professional and regulatory requirements

You may request access to your personal information or request correction of inaccurate information by contacting us at hello@proply.co.nz.

If you believe your privacy has been breached, please contact us first.

If we cannot resolve the matter, you may contact the Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time. Updated versions will be published on our website and become effective upon publication.

Cookies are small text files stored on your device when you visit a website.

We may use:

• Essential cookies
• Security cookies
• Analytics cookies
• Performance cookies
• Preference cookies

We may use services such as Google Analytics to understand website traffic and improve our services.

Most browsers allow you to control, disable, or delete cookies through browser settings.

Disabling cookies may affect website functionality.

Some cookies may be placed by third-party service providers that support our website and services.

We may update this Cookie Policy periodically by publishing revised versions on our website.

We are required to undertake customer due diligence and identity verification procedures to help prevent money laundering, terrorism financing, fraud, and other criminal activity.

We may request:

• Government-issued photo identification
• Proof of address
• Source of funds information
• Source of wealth information
• Trust documentation
• Company ownership information
• Beneficial ownership details

Verification may be completed through:

• Electronic identity verification
• Certified documents
• Video verification
• Public records
• Independent databases

We may conduct ongoing monitoring throughout a transaction.

Additional information may be requested where required by law.

If identity requirements are not satisfied, we may:

• Refuse to provide services
• Delay services
• Suspend services
• Terminate engagement

We may be legally required to report suspicious activities to relevant authorities.

Where prohibited by law, we may be unable to disclose the existence of such reporting.

Verification records may be retained for periods required under New Zealand law.